Refund policy
Refund Policy
We aim to provide a seamless shopping experience for our customers. Below are the details of our refund and return policy:
Returns and Exchanges
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Products can be replaced or exchanged within 10 days of delivery, unless otherwise stated in the product details.
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We do not accept returns of used/opened items.
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All items must be unused, in their original condition, with all tags and packaging intact.
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Damaged products or packages can be returned or exchanged within 10 days of receipt.
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Returns will not be accepted for opened or used products.
Refunds
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Refunds will be processed to the original payment method.
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It may take 15–30 business days for the refund to reflect in your account after the return is approved.
Initiating a Return or Exchange
To initiate a return or exchange:
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Email us at info@willowlifecare.com with your name, order number, and reason for the return/exchange.
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Alternatively, call us at +91-6284908880 for assistance.
Exceptions
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Products with opened seals or visible signs of use cannot be returned.
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Final sale items and perishable goods are non-returnable.
Cancellation Policy
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Orders can be canceled until they are dispatched from our warehouse.
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For prepaid orders, refunds will be credited to the original payment method within 15–30 working days.
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No refunds are required for "cash on delivery" cancellations.
Key Notes
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Ensure that all returns are securely packaged to avoid damage during transit.
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We recommend reviewing product details before purchase to avoid misunderstandings regarding return eligibility.
This policy ensures transparency and customer satisfaction while protecting our business operations.